Requirements to enrol learners in your courses

There are specific prerequisites that must be met prior to student enrolment or the beginning of training and assessment, whichever occurs first. In addition, the RTO should advise the prospective learner on the training product that will best meet his or her needs while taking into consideration the individual’s existing skills and competencies.

So what are the compliance requirements related to enrolling learners to the courses on your RTO’s scope:

Compliance requirements

Clause 5.1

Prior to enrolment or the commencement of training and assessment, whichever comes first, the RTO provides advice to the prospective learner about the training product appropriate to meeting the learner’s needs, taking into account the individual’s existing skills and competencies.

Clause 5.2

Prior to enrolment or the commencement of training and assessment, whichever comes first, the RTO provides, in print or through referral to an electronic copy, current and accurate information that enables the learner to make informed decisions about undertaking training with the RTO and at a minimum includes the following content:

• the code, title and currency of the training product to which the learner is to be enrolled, as published on the national register
• the training and assessment, and related educational and support services the RTO will provide to the learner including the:
  • estimated duration
  • expected locations at which it will be provided
  • expected modes of delivery
  • name and contact details of any third party that will provide training and/or assessment, and related educational and support services to the learner on the RTO’s behalf
  • any work placement arrangements.
• the RTO’s obligations to the learner, including that the RTO is responsible for the quality of the training and assessment in compliance with these Standards, and for the issuance of the AQF [Australian Qualifications Framework] certification documentation
• the learner’s rights, including:
  • details of the RTO’s complaints and appeals process required by Standard 6
  • if the RTO, or a third party delivering training and assessment on its behalf, closes or ceases to deliver any part of the training product that the learner is enrolled in.
• the learner’s obligations:
  • in relation to the repayment of any debt to be incurred under the VET [Vocational Education and Training] FEE-HELP scheme arising from the provision of services
  • any requirements the RTO requires the learner to meet to enter and successfully complete their chosen training product
  • any materials and equipment that the learner must provide
  • information on the implications for the learner of government training entitlements and subsidy arrangements in relation to the delivery of the services.

Interpretation:

The interpretation of the compliance requirements are:

• The training organisation should always provide relevant and correct information to all students prior to they enrol to make informed decisions and choices.
• The training organisation must always provide the following information to all prospective learners related to the course they are enrolling:
  • Code, title and currency of the training product
  • Training and assessment and related educational and support services including:
    • Duration of the training
    • Expected locations where the training will take place
    • Expected delivery mode
    • Name and contact details of any third-party that is involved in training, assessment or providing support services
    • Work placement arrangements, as applicable
    • Holidays, as applicable
• The training organisation’s obligations to learners including but are not limited to responsibility for the quality of the training and assessment in compliance with SRTOs 2015 and for the issuance of the AQF certification documentation.
• The rights of the learners including:
  • Complaints and appeals processes
  • If the training organisation or third-party ceases or closes to deliver any part of the training product
• The learner’s obligations:
  • Requirements and conditions for enrolment and completion of the training product such as:
    • Minimum English language requirements
    • Minimum educational qualification requirements
    • Minimum work experience requirements
    • Course credits and RPL requirements
    • Compulsory online and/or work-based training, placements, other community-based learning requirements
    • Reasonable adjustments
  • Any materials and equipment learners must provide and
  • Information on the implications for the learner of government training entitlements and subsidy arrangements
  • Cooling off period, if one applies
• Information related to all fees and charges including:
  • Fees paid to the training organisation
  • Non-tuition fees
  • Terms and conditions
  • Refunds
• For international students, training organisations are also required to, but not limited to:
  • Grounds on which enrolment may be deferred, suspended or cancelled
  • The ESOS framework, including appropriate official Australian Government material or links
  • Accommodation, support and general welfare arrangements
• Information about the unique student identifier (USI)